Contact Us
This page tells you how to contact the editorial team at USA Casino, what we can realistically help with, and — just as important — where to go instead when your issue is with a casino account rather than with something we published. We research and review US-facing online casinos; we do not operate them, hold player funds, or have access to anyone's account.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and aim for a subject line that names the page or the casino you are asking about. We read everything and reply to enquiries that need a reply, usually within a couple of business days. We do not publish a phone number, and we do not take contact requests through social accounts.
Things worth putting in the message:
- The page URL you were reading, if your question is about our content
- The casino brand name and the specific term you are asking about — a wagering multiplier, a withdrawal cap, a state restriction
- The date you saw the offer, since promotional terms change without notice
- Screenshots of the terms as they appeared to you, which help us verify a change
Commercial disclosure
Some links on this site are commercial. If you open an account through one of them, the publisher may earn a commission from the operator. That arrangement does not decide which casinos appear, what rating they get, or the order they are listed in — and it gives us no influence over your account, your bonus, or your withdrawal. If you email us because a commission link was involved in your signup, we still cannot act on your account.
What we can help with — and what we can't
| You contact us about | What happens |
|---|---|
| An error or outdated term in a review | We re-check the operator's published terms and correct or date the page |
| A bonus that no longer matches what we listed | We verify and update; offers are withdrawn and changed frequently |
| A question about how wagering requirements or cashout caps work | We explain the mechanics in general terms, not as advice on your account |
| Your experience with a listed casino, good or bad | We log it as a research signal. We cannot publish it as a verified claim on your word alone |
| A blocked withdrawal, a closed account, a failed KYC check | We cannot intervene. Use the operator's complaints process, then its regulator |
| A request to be excluded from a casino | We cannot exclude you. Only the operator or a state program can |
We also do not accept paid guest posts, we do not sell editorial placement, and we do not respond to requests to remove accurate criticism from a review.
If your problem is with a casino account, contact the casino first
Almost every account problem has to start at the operator. A structured approach gets further than a furious one:
- Open a ticket with the casino's support team — live chat or email, and ask for a written reference number even if the chat resolves it.
- Ask which specific term is being applied. Withheld withdrawals usually trace back to an unmet wagering requirement, a max-bet-while-bonus-active breach, a cashout cap on bonus winnings, or incomplete identity verification.
- Complete verification properly. Most US-facing sites request government photo ID, proof of address and proof of the payment method. Larger or repeated cashouts can trigger source-of-funds checks. Documents in a different name than the account holder's are the single most common reason a payout stalls.
- Escalate in writing if support cannot resolve it, asking for the operator's formal complaints procedure and its final response.
- Take it to the regulator or dispute service named in the casino's terms once the internal process is exhausted.
Getting support for gambling harm
If the reason you are contacting anyone is that gambling has stopped being a leisure expense, do not wait on an email reply from a review site. The National Council on Problem Gambling runs the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day by phone and text across the US. Many states run their own helplines and voluntary self-exclusion registers, and most licensed operators offer deposit limits, loss limits, cooling-off periods and account self-exclusion inside account settings. Blocking software installed on your own devices adds a layer that a moment of impulse cannot easily undo. Our responsible gambling guide sets out these tools in more detail.
Casinos we cover, and what you may be writing to us about
Reader messages cluster around the headline offers on our lists, so here is context on the ones we hear about most. Ratings below are our own editorial scores, not customer review averages, and every figure is an advertised term we verified as of Sep 19, 2026 — check the operator's current terms before you deposit.
Raging Bull — the biggest advertised number, and the biggest small print
Raging Bull sits at the top of our list (editorial rating 10.0) largely because of how much it publishes about its bonus structure and how consistently its promotions run. The headline is 410% up to $10,000 plus 50 free spins, and that is exactly where the questions start. A percentage match that size is tied to a wagering requirement applied to the bonus, often to the deposit plus bonus, and typically carries a maximum bet while the bonus is live and a cap on what can be converted to cash. The limitation to weigh: a $10,000 headline is a ceiling almost nobody reaches, because reaching it means depositing a very large sum, and the playthrough attached to a 410% match is substantial. Treat it as a long-session offer, not a quick one.
Magician Bet — no wagering, smaller number
Magician Bet (9.8) earns its place for the opposite reason. Its 101% no wagering offer removes the mechanic that causes most reader complaints: you are not grinding a multiplier before a cashout is possible. That makes the terms far easier to read. The trade-off is scale — a 101% match is modest next to the triple-digit offers elsewhere, and "no wagering" does not mean no conditions. Minimum deposits, maximum stakes on qualifying play, game exclusions and withdrawal minimums still apply. If a no-wagering offer is why you are writing to us, read the qualifying-deposit clause first.
Slots of Vegas — a game-specific spin package
Slots of Vegas (9.7) runs a 375% bonus plus 50 free spins on Cash Chaser. The detail that matters, and that readers routinely miss, is that the spins are tied to one named slot. Winnings from tied spins usually convert to bonus funds subject to their own playthrough and their own cap, separate from the deposit match. The limitation: if that title does not suit you, half the offer's value is not really available to you, and the 375% match carries the same heavy-playthrough profile as other large percentage bonuses.
Uptown Aces — headline percentage, narrow eligibility
Uptown Aces (9.6) advertises 600% for new players, the largest match percentage on our list. It is a first-deposit offer only, which means one shot, on one deposit, within whatever qualifying window the operator sets. The drawback is straightforward: very high match percentages almost always pair with low maximum bets during bonus play and tight conversion caps, so the realistic cash outcome is far below what the percentage suggests.
Others on our lists
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.1 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 8.7 |
Two things worth flagging from that table. Offers quoted in SC are sweepstakes currency, which works differently from a cash deposit balance and carries its own redemption rules. Offers quoted in BTC are crypto-denominated, and crypto availability for US players varies by operator and by state.
Money questions we get asked before anyone deposits
We cannot tell you what a specific site will charge you, but we can tell you what to check and where the friction usually is.
- Cost of entry. Reading our reviews costs nothing. Claiming a deposit match means putting your own money at risk — a percentage bonus is never free money, and a bonus balance is not withdrawable until its conditions are met.
- Minimum deposits. Usually a low figure, but a qualifying minimum for a bonus is often higher than the site's general minimum. Depositing under it forfeits the offer.
- Paying in. Commonly debit cards, sometimes credit cards (many US card issuers decline gambling transactions outright), ACH or online banking transfers, wire transfers, prepaid vouchers and, at some sites, crypto. PayPal and other e-wallets appear mainly at state-regulated operators and are not universal — verify on the cashier page rather than assuming.
- Getting paid out. Withdrawal menus are usually narrower than deposit menus, and many sites require the payout to return to the deposit method. Check the minimum withdrawal, the per-week or per-month cap, and whether a payout fee applies.
- Timing. Any advertised speed is a pending-approval window plus a banking window. Verification, weekends and manual review all extend it. Advertised times are marketing figures, not results we measured.
The games and product lines behind the questions
Most reader email is about bonuses, but the second-biggest theme is game eligibility — which is really a bonus question in disguise. Slots almost always contribute 100% toward wagering. Table games contribute far less or nothing at all. That is why a blackjack session can leave a playthrough barely moved.
- Slots — the bulk of most catalogs, ranging from low-volatility titles with frequent small returns to high-volatility games with long dry spells. Published RTP figures are long-run theoretical averages, not a session forecast.
- Progressive jackpots — pooled prizes that grow across players. Often excluded from bonus play entirely.
- Table games — blackjack, roulette and baccarat, usually RNG-driven, usually restricted or reduced for wagering purposes.
- Live dealer rooms — human dealers streamed in real time, with table minimums and maximums set per table and frequent exclusion from bonus contribution.
- Sweepstakes formats — where offers are denominated in SC, play runs on a dual-currency model with redemption rules rather than direct cash withdrawals.
Outcomes at licensed sites are produced by random number generators subject to independent testing. We report what operators and testing labs publish; we do not audit software ourselves.
The other products these operators run
Several brands we cover are not casino-only. BetUS, for example, runs sportsbook betting alongside its casino, and sports and casino promotions are normally separate: a casino welcome bonus rarely credits on sports wagers, and sportsbook rollover is calculated differently, often with odds thresholds a bet must meet to count. Some operators add poker rooms, bingo, virtual sports or racebook betting. Each usually sits in its own wallet or its own bonus track. If you email us confused about why a bonus did not apply, the answer is frequently that the stake landed in a different product line than the offer covered.
Who may play, and under what rules
US online gambling law is layered. Federal statutes shape payment processing and interstate activity; whether a real-money online casino may be licensed at all is decided state by state. A handful of states license and regulate online casino gaming, several more allow only online sports betting, and many allow neither. Sweepstakes and social casino models operate under a different legal theory again, and their availability also varies by state — some states are excluded by the operators themselves.
What follows for you:
- You must be 21 or over for most licensed US online casinos; some products set 18. Age rules are set by state and by operator.
- Accepting registrations from US residents is not the same as being authorized to serve them. A site with an offshore license is not supervised by a US state regulator, which changes what recourse you have if a payout is refused.
- Geolocation checks usually apply at state-licensed sites and can block play when you cross a state line.
- Identity verification is mandatory, not optional, and account details must match your payment method and your documents.
- Gambling winnings are taxable income in the US. Recordkeeping is your responsibility.
We do not give legal advice. If you need certainty about your state, the state gaming or lottery regulator's own site is the authority. Our terms and conditions set out the limits of what this site publishes, and more about who writes it explains our research approach. Readers outside the US sometimes arrive here looking for non-GamStop casinos in the UK, which is a separate market with separate rules.
How we decide what goes on our lists
Rankings come from desk research, not play sessions. We read published terms, licensing statements, payment and withdrawal policies, complaint-handling procedures and responsible gambling tooling, then weigh how clearly each is disclosed. We have not deposited at, played at, or withdrawn from any operator listed here, and we never present an advertised payout speed as a measured one. Commission arrangements do not buy a position, and we correct pages when a reader shows us a term has changed. Findings on this page were last verified Sep 19, 2026.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no access to any operator's systems and no authority over player accounts. The route is the casino's support team, then its formal complaints procedure, then the regulator or dispute body named in its terms.
How long until you reply?
Typically a couple of business days for enquiries that need a response. Messages that are clearly promotional pitches or link-removal demands may not get one.
Will you correct a review if I show you the terms changed?
Yes, and that is the most useful email we receive. Send the page URL, the operator name and a dated screenshot of the current terms.
Can you remove me from a casino's mailing list or exclude me from a site?
No. Marketing preferences and self-exclusion are controlled by the operator and, in some states, by an official register. Both are found in your account settings or via the operator's support team.
Do you accept paid placement or sponsored articles?
We do not sell editorial positions or publish sponsored write-ups. Some outbound links are commercial, which is disclosed above, but the listing and the rating are editorial decisions.
Before you write
If your question is about how a bonus term works, the answer is often already in the review of the casino concerned — start there, since it saves you a wait. If your question is about an account, the operator's support team is the only party who can act. And if what you actually need is a way to stop, the helpline and self-exclusion routes above will do more for you today than any email to a review site. For anything else — a correction, a term that has shifted, a gap in our coverage — [email protected] reaches us, and we read it.